If a patient is hesitant to undergo radiography, what should the assistant do?

When a patient is hesitant about undergoing radiography, it is crucial for the dental assistant to address their concerns directly by explaining the procedure thoroughly. Providing a clear and detailed explanation can help alleviate the patient's fears and misconceptions about the process, which may stem from a lack of understanding.

By taking the time to explain what the radiographic procedure involves, including its purpose, benefits, and safety measures, the assistant can foster trust and ensure that the patient feels more informed and comfortable. This approach also allows the patient to ask questions and voice their concerns, which further engages them in their own care and decision-making process.

Referring the patient to the dental hygienist, rescheduling the appointment, or directing them to an x-ray laboratory does not address the immediate concerns of the patient and may further amplify their anxiety regarding radiography. Thus, directly engaging with the patient through thorough explanation is the most effective way to handle their hesitance.